# Rosefield > Rosefield knowledge base – help articles and documentation. ## Order & Delivery - [I need to receive my order on time for Mother's Day. When do I need to place the order?](https://help.rosefieldwatches.com/en_us/i-need-to-receive-my-order-on-time-for-mothers-day-when-do-i-need-to-place-the-order-rk8KAA82Je.md): When placing an order for Valentines Day you need to keep in mind a few factors such as standard or express shipping and country of destination Please no - [How do I cancel my order?](https://help.rosefieldwatches.com/en_us/how-do-i-cancel-my-order-rkqoR_WEh.md): We can only cancel the order if the products havent been processed and shipped Do note that we always try to process every order as soon as possible espec - [Do you ship to a P.O. Box?](https://help.rosefieldwatches.com/en_us/do-you-ship-to-a-p-o-box-Sydx5nyBn.md): Unfortunately at the moment our courier is not able to deliver to PO Boxes Army Post Office APO and Fleet Post Office FPO addresses - [Can I use my discount code with other discounts?](https://help.rosefieldwatches.com/en_us/can-i-use-my-discount-code-with-other-discounts-HkQTu61r2.md): Discount codes cannot be used when another promotion is active nor can they be used with other discount codes - [Are duties and taxes included in the price?](https://help.rosefieldwatches.com/en_us/are-duties-and-taxes-included-in-the-price-r14Fc2kr3.md): All necessary duties and taxes are collected at the time of purchase No additional amount is owed for final delivery Duties and taxes are determined by each p - [Was my order successful?](https://help.rosefieldwatches.com/en_us/was-my-order-successful-rkqDEYZ43.md): We have several verification stages after the customers place an order this is done to provide our customers with the highest level of security If your or - [My order is a gift, can you remove the invoice from the package?](https://help.rosefieldwatches.com/en_us/my-order-is-a-gift-can-you-remove-the-invoice-from-the-package-SJOVzKbNh.md): All orders will not contain any kind of physical documentation except for a packing slip which only shows the name of the products that were included in the - [Where are your products shipped from?](https://help.rosefieldwatches.com/en_us/where-are-your-products-shipped-from-HytEQtW4n.md): All of our products are shipped from our warehouse in Amsterdam - [Can I change my delivery address?](https://help.rosefieldwatches.com/en_us/can-i-change-my-delivery-address-SJs7tTkr3.md): Unfortunately we are not able to change the address once the order details have been forwarded to our warehouse If you wish to change your delivery address pl - [My discount code does not work - what should I do?](https://help.rosefieldwatches.com/en_us/my-discount-code-does-not-work-what-should-i-do-SJwcXFW4n.md): If you are having trouble activating your discount code please reach out to us via livechat or our contact form - [When will I receive my order?](https://help.rosefieldwatches.com/en_us/where-is-my-order-H1vXiG7U2.md): We aim to ship out your parcel from our warehouse within b2 business daysb of you placing your order You will receive an email with your tracking informat ## Returns & Refunds - [What is your return policy and how do I return my order?](https://help.rosefieldwatches.com/en_us/what-is-your-return-policy-and-how-do-i-return-my-order-B1DmX6yHh.md): Upon receiving your order you have 60 days to return it Please be aware that the product and the packaging must be in the same condition in which you have rec - [When will I receive my refund?](https://help.rosefieldwatches.com/en_us/when-will-i-receive-my-refund-BJoWCdZVn.md): Once we have received your return order we will start processing the refund This can take up to 14 business days Once the refund has been processed you will - [There is a problem with the order I received](https://help.rosefieldwatches.com/en_us/there-is-a-problem-with-the-order-i-received-H1ELC2kr3.md): If you have received a damaged defective or incorrect product please submit a request via livechat or this contact form with your order number a descrip ## Product Information - [Personalized collections](https://help.rosefieldwatches.com/en_us/personalized-collections-BJ2okAkH2.md): We offer a variety of personalization options spread across three of our jewelry collections Below you will find an overview of the different products availa - [Cleaning your Rosefield product](https://help.rosefieldwatches.com/en_us/cleaning-your-rosefield-product-SkPQcObEn.md): Jewelry To clean your Rosefield jewelry use a soft nonabrasive and lintfree cloth to preserve the original shine Avoid using abrasive cleaners as these c - [What material is my Rosefield product made of?](https://help.rosefieldwatches.com/en_us/what-material-is-my-rosefield-product-made-of-BJuut3kB3.md): You can check what materials are used for our watches through the product pages in the Specifications table For our straps and jewelry you can check the M - [What is my ring size?](https://help.rosefieldwatches.com/en_us/what-is-my-ring-size-H16g1TkHh.md): MEASURE YOUR RING Step 12 This is what you need A ruler Your ring or the ring of the person you are buying for Step 22 This is how you measure - [Do the products contain Nickel?](https://help.rosefieldwatches.com/en_us/do-the-products-contain-nickel-Skbvz6kB2.md): Our watches are sold as nickelfree however there is 001 of nickel in the watches used as a bonding agent for the material The rest of the watch is made fr - [How do I set the time/date on my watch?](https://help.rosefieldwatches.com/en_us/how-do-i-set-the-time-date-on-my-watch-rJVebayS3.md): The crown to adjust the time is on the righthand side of the watch case Remove the plastic disc and carefully pull the crown out from the case Turn the crown - [What type of battery do you use and how long does it last?](https://help.rosefieldwatches.com/en_us/what-type-of-battery-do-you-use-and-how-long-does-it-last-BJcKcaJS2.md): We use a standard button cell battery in all our watches If your watch has stopped following the usual two year life span we recommend visiting a watch store - [Is my Rosefield product waterproof?](https://help.rosefieldwatches.com/en_us/is-my-rosefield-product-waterproof-SJmKD2kB3.md): The watches are 3 ATM waterproof This means that they can resist splashes of water for example washing your hands or light rain however stronger exposures ma - [How to adjust the strap of my watch?](https://help.rosefieldwatches.com/en_us/how-to-adjust-the-strap-of-my-watch-B1gb8akH3.md): Our straps all have a small pin on the bottom side which enable you to easily detach the strap and attach a new one Once the strap clicks into the holes i ## Warranty & Repair - [How long is the warranty valid for and what does it cover?](https://help.rosefieldwatches.com/en_us/how-long-is-the-warranty-valid-for-and-what-does-it-cover-HySZf6kH3.md): For all products that you buy from us the legal warranty applies Legal warranty implies that a product is what or does what a consumer can expect from it with - [There is a crack in the glass - is this covered by the warranty?](https://help.rosefieldwatches.com/en_us/there-is-a-crack-in-the-glass-is-this-covered-by-the-warranty-r19aBKWEh.md): The warranty does not apply for the following The product has been damaged due to carelessness or improper use such as dropping or scratching by the buye - [How can I make a warranty claim?](https://help.rosefieldwatches.com/en_us/how-can-i-make-a-warranty-claim-SkGdUYVn.md): If you believe the damage or defect is covered by warranty please submit a request by using our livechat or this contact form Please include a proof o ## Other Questions - [I have a complaint, what should I do?](https://help.rosefieldwatches.com/en_us/i-have-a-complaint-what-should-i-do-H1pZH6kS3.md): If you have a complaint about our products or our service you can contact us through livechat or this contact form You will receive a response within 14 - [Questions about authorised retailers](https://help.rosefieldwatches.com/en_us/questions-about-authorised-retailers-BJrlVTJH2.md): I want to be an authorised retailer distributor who do I contact Are you interested in selling Rosefield in your store Send an email to salesrosefieldwa - [I don't want Rosefield to keep my personal information - How do I notify you?](https://help.rosefieldwatches.com/en_us/i-don-t-want-rosefield-to-keep-my-personal-information-how-do-i-notify-you-r1Zv4pJrh.md): You can adjust the settings by going to our cookie page and select the default package You can also contact us through livechat or this contact form and w - [How do I unsubscribe from the Newsletter?](https://help.rosefieldwatches.com/en_us/how-do-i-unsubscribe-from-the-newsletter-r17KFTJH3.md): If you would no longer like to receive our newsletter then you can simply click unsubscribe in the newsletter email itself At the bottom of the email there - [Do your products meet safety, health, and environmental protection requirements?](https://help.rosefieldwatches.com/en_us/do-your-products-meet-safety-health-and-environmental-protection-requirements-Sypk9p1Sn.md): Here at Rosefield we believe that individual dignity and internationally accepted rights are essential For this reason we adhere to the Universal Declaration - [Contact us](https://help.rosefieldwatches.com/en_us/contact-us-Bkdp_7i2T.md): You can contact us